Commission · Reading of open answers
Verbatim Comment Reading
A Verbatim Comment Reading is the right commission when the closed questions are already counted and the argument is about what people wrote underneath. We work from the comments alone.
From 18,000 THB · About ten days for up to 200 comments
Who brings this work
Teams who already have a tally of the ticks and a stack of comments nobody has had the patience to group.
What you leave with
Theme piles, a plate for each theme with a few lines quoted in the original language, and a one-hour sitting.
Cards read in East Samwa; a one-hour sitting at our office is included.
Inside the fee
- Copying of up to 200 comments onto cards, in the language written
- Theme groups agreed in a working note before the plates are inked
- Plates that show how large each theme is, without pretending a comment is a percentage of all customers
- A one-hour sitting at our office
- Names and room numbers lifted out before anything is bound
Outside the fee
- Recounting the closed questions
- Comments above 200 on this fee
- A two-hour decision sitting of the kind included in a Survey Insight Briefing
How the days run
- Receipt. You send the comments and the question that prompted them. A spreadsheet of ticks is optional context, not the object we read.
- Cards. Pimchanok copies each comment in full. Short duplicates stay; we do not collapse three people into one sentence until the theme is named.
- Sitting. One hour with the plates. We read the largest themes and any small theme that touches the decision you named.
What to send before we begin
- The exact wording of the open question
- The comments, including blanks you might think do not count
- Whether any line names a staff member
Limits we will name at intake
- Comments in a language other than Thai or English wait until you supply a translation you stand behind, kept beside the original.
- We will not rank staff by counting how often a name appears. Names come out.
The fee, in plain terms
18,000 THB covers up to 200 comments and a one-hour sitting at our office. Each additional 100 comments is quoted before we copy them, usually in the range of 7,000 THB. A sitting at your Bangkok premises is 6,500 THB in place of the office hour, not on top of a second hour.